We and our representatives will only seek to collect necessary information from you in order to provide you with the credit assistance you have sought from us. We may also use this information for purposes associated with our services such as follow-up calls to assist you. In certain circumstances, we may also be required to collect sensitive information (such as health information) on behalf of the lender in the course of giving you credit assistance.
We and our representatives will never unnecessarily exchange your personal or business information with any third party for any reason, unless compelled by force of law. However, in order to assist you, we may be required to provide your personal information to certain organisations. If your information is not provided, we may be unable to assist you. The types of organisations include:
You can gain access to your personal or business information or advise alterations to that information by contacting our office:
Information which is easily accessible will be provided to you free of charge. However, information which is more difficult to access may have a fee associated with the request. You can also contact us for more detailed information on how we collect, handle, and secure your personal information.
From time to time, we may contact you with information about products from either ourselves or our industry affiliates that we believe may interest you. To opt-out of receiving such information, simply let us know by contacting us directly using the office details above.
We take reasonable steps to ensure the security of your personal or company information from unauthorised access, theft, or modification.
In the extremely unlikely event that we suspect there has been a data breach that may cause you serious harm, we will take all reasonable steps to assess whether your data has been accessed or lost, and if this information being accessed or lost may cause you serious harm. This assessment will always be completed expeditiously and within 30 days.
If we determine there has been a data breach that has the potential to cause you serious harm, this will be reported to the Office of the Information Commissioner and you directly.
Should you be unsatisfied in the manner in which we have handled your personal information, please contact us (per details listed above). We will take all necessary steps to investigate and address your concerns. If the issue is not resolved to your satisfaction you should contact the Office of the Australian Information Commissioner at:
You can learn more about the Privacy Act and your rights at privacy.gov.au
This website collects and uses the following information from visitors:
Please note there are inherent risks associated with the transmission of information via the Internet. You should make your own assessment of the potential risks to the security of your information when making a decision as to whether or not you should utilise this website. There are alternative ways to obtaining information from, and transacting business with, us if you do not wish to use the Internet.
The content of this section 'Using this Website' may be updated from time to time, so we suggest that if you return to this site on a regular basis that you carefully read the information provided.